Hui Liao
Hui Liao
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A multilevel investigation of factors influencing employee service performance and customer outcomes
H Liao, A Chuang
Academy of Management journal 47 (1), 41-58, 2004
A conceptual review of human resource management systems in strategic human resource management research
DP Lepak, H Liao, Y Chung, EE Harden
Research in personnel and human resources management, 217-271, 2006
Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.
H Liao, K Toya, DP Lepak, Y Hong
Journal of applied psychology 94 (2), 371, 2009
The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on employee creativity
D Liu, H Liao, R Loi
Academy of management journal 55 (5), 1187-1212, 2012
Looking at both sides of the social exchange coin: A social cognitive perspective on the joint effects of relationship quality and differentiation on creativity
H Liao, D Liu, R Loi
Academy of management journal 53 (5), 1090-1109, 2010
Transforming service employees and climate: a multilevel, multisource examination of transformational leadership in building long-term service relationships.
H Liao, A Chuang
Journal of applied psychology 92 (4), 1006, 2007
Strategic human resource management in service context: Taking care of business by taking care of employees and customers
CH Chuang, HUI Liao
Personnel psychology 63 (1), 153-196, 2010
The impact of justice climate and justice orientation on work outcomes: a cross-level multifoci framework.
H Liao, DE Rupp
Journal of Applied psychology 90 (2), 242, 2005
Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.
H Liao
Journal of applied psychology 92 (2), 475, 2007
Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives
M Wang, H Liao, Y Zhan, J Shi
Academy of Management Journal 54 (2), 312-334, 2011
Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects
TM Glomb, H Liao
Academy of Management journal 46 (4), 486-496, 2003
Directive versus empowering leadership: A field experiment comparing impacts on task proficiency and proactivity
SL Martin, H Liao, EM Campbell
Academy of management Journal 56 (5), 1372-1395, 2013
Sticking out like a sore thumb: Employee dissimilarity and deviance at work
H Liao, A Joshi, A Chuang
Personnel Psychology 57 (4), 969-1000, 2004
Missing link in the service profit chain: a meta-analytic review of the antecedents, consequences, and moderators of service climate.
Y Hong, H Liao, J Hu, K Jiang
Journal of applied psychology 98 (2), 237, 2013
Getting everyone on board: The role of inspirational leadership in geographically dispersed teams
A Joshi, MB Lazarova, H Liao
Organization science 20 (1), 240-252, 2009
Can’t get it out of my mind: Employee rumination after customer mistreatment and negative mood in the next morning.
M Wang, S Liu, H Liao, Y Gong, J Kammeyer-Mueller, J Shi
Journal of Applied Psychology 98 (6), 989, 2013
Doing the right thing without being told: joint effects of initiative climate and general self-efficacy on employee proactive customer service performance.
S Raub, H Liao
Journal of applied psychology 97 (3), 651, 2012
Cross-level effects of workplace diversity on sales performance and pay
A Joshi, H Liao, SE Jackson
Academy of Management Journal 49 (3), 459-481, 2006
The utility of a multifoci approach to the study of organizational justice: A meta-analytic investigation into the consideration of normative rules, moral accountability …
DE Rupp, R Shao, KS Jones, H Liao
Organizational Behavior and Human Decision Processes 123 (2), 159-185, 2014
Bridging domains in workplace demography research: A review and reconceptualization
A Joshi, H Liao, H Roh
Journal of Management 37 (2), 521-552, 2011
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