Organizational responses to customer complaints: What works and what doesn’t M Davidow Journal of service research 5 (3), 225-250, 2003 | 1014 | 2003 |
The bottom line impact of organizational responses to customer complaints M Davidow Journal of hospitality & tourism research 24 (4), 473-490, 2000 | 492 | 2000 |
Have you heard the word? The effect of word of mouth on perceived justice, satisfaction and repurchase intentions following complaint handling M Davidow Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2003 | 380 | 2003 |
Silent voices: why some dissatisfied consumers fail to complain JC Chebat, M Davidow, I Codjovi Journal of service research 7 (4), 328-342, 2005 | 375 | 2005 |
Animosity on the home front: The Intifada in Israel and its impact on consumer behavior A Shoham, M Davidow, JG Klein, A Ruvio Journal of International marketing 14 (3), 92-114, 2006 | 312 | 2006 |
Understanding and Influencing Consumer Complaint Behavior: Improving Organizational Complaint Management. M Davidow, PA Dacin Advances in consumer research 24 (1), 1997 | 255 | 1997 |
More on the role of switching costs in service markets: A research note JC Chebat, M Davidow, A Borges Journal of Business Research 64 (8), 823-829, 2011 | 110 | 2011 |
(Un) ethical consumer behavior: Robin Hoods or plain hoods? A Shoham, A Ruvio, M Davidow Journal of Consumer Marketing 25 (4), 200-210, 2008 | 83 | 2008 |
Service quality implementation: problems and solutions M Sharabi, M Davidow International Journal of Quality and Service Sciences 2 (2), 189-205, 2010 | 74 | 2010 |
The effects of organizational complaint responses on consumer satisfaction, word of mouth activity and repurchase intentions M Davidow, JH Leigh Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 1998 | 73 | 1998 |
The a-craft model of organizational responses to customer complaints and their impact on post-complaint customer behavior M Davidow Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2014 | 29 | 2014 |
Value creation and efficiency: incompatible or inseparable? M Davidow Journal of Creating Value 4 (1), 123-131, 2018 | 18 | 2018 |
Just follow the yellow brick road: A manager's guide to implementing value creation in your organization M Davidow Journal of Creating Value 1 (1), 23-32, 2015 | 16 | 2015 |
CS/D&CB: The Next 25 Years M Davidow Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2012 | 12 | 2012 |
Counteracting value destruction M Davidow Journal of Creating Value 6 (1), 86-96, 2020 | 10 | 2020 |
Organizational responses to customer complaints and their impact on post-complaint customer behavior: The mediating effect of perceived justice and satisfaction M Davidow Texas A&M University, 1998 | 10 | 1998 |
Why bank customers dissatisfied with service recovery remain loyal: An affect control theory approach JC Chebat, KB Amor, M Davidow Journal of Marketing Trends, 1, 77 83, 2010 | 8 | 2010 |
Global geographical knowledge of business students: An update and recommendations for improvement RT Hise, M Davidow, L Troy Journal of Teaching in International Business 11 (4), 1-22, 2000 | 8 | 2000 |
Measuring Values’ Importance: The use of different scales to measure the LOV A Shoham, M Davidow, MM Brencic ACR European Advances, 2003 | 7 | 2003 |
Cultivating value creation M Davidow Journal of Creating Value 8 (1), 58-70, 2022 | 3 | 2022 |