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Moshe Davidow
Moshe Davidow
Service2Profit
Verified email at service2profit.com
Title
Cited by
Cited by
Year
Organizational responses to customer complaints: What works and what doesn’t
M Davidow
Journal of service research 5 (3), 225-250, 2003
10192003
The bottom line impact of organizational responses to customer complaints
M Davidow
Journal of hospitality & tourism research 24 (4), 473-490, 2000
4942000
Have you heard the word? The effect of word of mouth on perceived justice, satisfaction and repurchase intentions following complaint handling
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2003
3822003
Silent voices: why some dissatisfied consumers fail to complain
JC Chebat, M Davidow, I Codjovi
Journal of service research 7 (4), 328-342, 2005
3772005
Animosity on the home front: The Intifada in Israel and its impact on consumer behavior
A Shoham, M Davidow, JG Klein, A Ruvio
Journal of International marketing 14 (3), 92-114, 2006
3132006
Understanding and Influencing Consumer Complaint Behavior: Improving Organizational Complaint Management.
M Davidow, PA Dacin
Advances in consumer research 24 (1), 1997
2551997
More on the role of switching costs in service markets: A research note
JC Chebat, M Davidow, A Borges
Journal of Business Research 64 (8), 823-829, 2011
1102011
(Un) ethical consumer behavior: Robin Hoods or plain hoods?
A Shoham, A Ruvio, M Davidow
Journal of Consumer Marketing 25 (4), 200-210, 2008
832008
Service quality implementation: problems and solutions
M Sharabi, M Davidow
International Journal of Quality and Service Sciences 2 (2), 189-205, 2010
762010
The effects of organizational complaint responses on consumer satisfaction, word of mouth activity and repurchase intentions
M Davidow, JH Leigh
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 1998
731998
The a-craft model of organizational responses to customer complaints and their impact on post-complaint customer behavior
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2014
302014
Value creation and efficiency: incompatible or inseparable?
M Davidow
Journal of Creating Value 4 (1), 123-131, 2018
182018
Just follow the yellow brick road: A manager's guide to implementing value creation in your organization
M Davidow
Journal of Creating Value 1 (1), 23-32, 2015
172015
CS/D&CB: The Next 25 Years
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2012
122012
Counteracting value destruction
M Davidow
Journal of Creating Value 6 (1), 86-96, 2020
112020
Organizational responses to customer complaints and their impact on post-complaint customer behavior: The mediating effect of perceived justice and satisfaction
M Davidow
Texas A&M University, 1998
101998
Why bank customers dissatisfied with service recovery remain loyal: An affect control theory approach
JC Chebat, KB Amor, M Davidow
Journal of Marketing Trends, 1, 77 83, 2010
82010
Global geographical knowledge of business students: An update and recommendations for improvement
RT Hise, M Davidow, L Troy
Journal of Teaching in International Business 11 (4), 1-22, 2000
82000
Measuring Values’ Importance: The use of different scales to measure the LOV
A Shoham, M Davidow, MM Brencic
ACR European Advances, 2003
72003
Cultivating value creation
M Davidow
Journal of Creating Value 8 (1), 58-70, 2022
32022
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