Moshe Davidow
Moshe Davidow
Service2Profit
Verified email at service2profit.com
Title
Cited by
Cited by
Year
Organizational responses to customer complaints: What works and what doesn’t
M Davidow
Journal of service research 5 (3), 225-250, 2003
7582003
The bottom line impact of organizational responses to customer complaints
M Davidow
Journal of hospitality & tourism research 24 (4), 473-490, 2000
3712000
Journal of Hospitality & Tourism
M Davidow
Journal of Hospitality & Tourism Research 24 (4), 473-490, 2000
3102000
Silent voices: why some dissatisfied consumers fail to complain
JC Chebat, M Davidow, I Codjovi
Journal of service research 7 (4), 328-342, 2005
3052005
Animosity on the home front: The Intifada in Israel and its impact on consumer behavior
A Shoham, M Davidow, JG Klein, A Ruvio
Journal of International marketing 14 (3), 92-114, 2006
2262006
Understanding and influencing consumer complaint behavior: improving organizational complaint management
M Davidow, PA Dacin
ACR North American Advances, 1997
2171997
More on the role of switching costs in service markets: A research note
JC Chebat, M Davidow, A Borges
Journal of Business Research 64 (8), 823-829, 2011
842011
(Un) ethical consumer behavior: Robin Hoods or plain hoods?
A Shoham, A Ruvio, M Davidow
Journal of Consumer Marketing, 2008
712008
The effects of organizational complaint responses on consumer satisfaction, word of mouth activity and repurchase intentions
M Davidow, J Leigh
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 11, 1998
621998
Service quality implementation: problems and solutions
M Sharabi, M Davidow
International Journal of Quality and Service Sciences, 2010
542010
The a-craft model of organizational responses to customer complaints and their impact on post-complaint customer behavior
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2014
222014
CS/D&CB: the next 25 years
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 25, 1, 2012
112012
Just follow the yellow brick road: A manager's guide to implementing value creation in your organization
M Davidow
Journal of creating value 1 (1), 23-32, 2015
72015
Why bank customers dissatisfied with service recovery remain loyal: An affect control theory approach
JC Chebat, K Ben-Amor, M Davidow
Journal of marketing trends 1 (1), 77-83, 2010
62010
Measuring Values’ Importance: The use of different scales to measure the LOV
A Shoham, M Davidow, MM Brencic
ACR European Advances, 2003
62003
Global geographical knowledge of business students: An update and recommendations for improvement
RT Hise, M Davidow, L Troy
Journal of Teaching in International Business 11 (4), 1-22, 1999
61999
Value Creation and Efficiency: Incompatible or Inseparable?
M Davidow
Journal of creating value 4 (1), 123-131, 2018
42018
A cross cultural analysis of the geographical knowledge of US, Irish, Israeli, Mexican, and South Korean business school students
RT Hise, JK Shin, M Davidow, J Fahy, R Solano-Mendez, L Troy
Journal of Teaching in International Business 15 (3), 7-26, 2004
42004
The relationship between customer-perceived product innovativeness and a new product's potential for success
LC Troy, M Davidow
American Marketing Association. Conference Proceedings 9, 127, 1998
41998
Organizational responses to customer complaints and their impact on post-complaint customer behavior: the mediating effect of perceived justice and satisfaction
M Davidow
Texas A & M University, 1998
31998
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