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Moshe Davidow
Moshe Davidow
Service2Profit
Verified email at service2profit.com
Title
Cited by
Cited by
Year
Organizational responses to customer complaints: What works and what doesn’t
M Davidow
Journal of service research 5 (3), 225-250, 2003
8772003
The bottom line impact of organizational responses to customer complaints
M Davidow
Journal of hospitality & tourism research 24 (4), 473-490, 2000
4302000
Silent voices: why some dissatisfied consumers fail to complain
JC Chebat, M Davidow, I Codjovi
Journal of service research 7 (4), 328-342, 2005
3352005
Have you heard the word? The effect of word of mouth on perceived justice, satisfaction and repurchase intentions following complaint handling
M Davidow
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 2003
3302003
Animosity on the home front: The Intifada in Israel and its impact on consumer behavior
A Shoham, M Davidow, JG Klein, A Ruvio
Journal of International marketing 14 (3), 92-114, 2006
2702006
Understanding and influencing consumer complaint behavior: improving organizational complaint management
M Davidow, PA Dacin
ACR North American Advances, 1997
2401997
More on the role of switching costs in service markets: A research note
JC Chebat, M Davidow, A Borges
Journal of Business Research 64 (8), 823-829, 2011
942011
(Un) ethical consumer behavior: Robin Hoods or plain hoods?
A Shoham, A Ruvio, M Davidow
Journal of Consumer Marketing, 2008
752008
The effects of organizational complaint responses on consumer satisfaction, word of mouth activity and repurchase intentions
M Davidow, J Leigh
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 1998
691998
Service quality implementation: problems and solutions
M Sharabi, M Davidow
International Journal of Quality and Service Sciences, 2010
642010
The a-craft model of organizational responses to customer complaints and their impact on post-complaint customer behavior
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 27, 2014
272014
CS/D&CB: the next 25 years
M Davidow
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 25, 1, 2012
112012
Value creation and efficiency: incompatible or inseparable?
M Davidow
Journal of creating value 4 (1), 123-131, 2018
102018
Organizational responses to customer complaints and their impact on post-complaint customer behavior: the mediating effect of perceived justice and satisfaction
M Davidow
Texas A&M University, 1998
101998
Just follow the yellow brick road: A manager's guide to implementing value creation in your organization
M Davidow
Journal of creating value 1 (1), 23-32, 2015
92015
Global geographical knowledge of business students: An update and recommendations for improvement
RT Hise, M Davidow, L Troy
Journal of Teaching in International Business 11 (4), 1-22, 1999
81999
Measuring Values’ Importance: The use of different scales to measure the LOV
A Shoham, M Davidow, MM Brencic
ACR European Advances, 2003
72003
Why bank customers dissatisfied with service recovery remain loyal: An affect control theory approach
JC Chebat, K Ben-Amor, M Davidow
Journal of Marketing trends 1 (1), 77-83, 2010
62010
Counteracting value destruction
M Davidow
Journal of Creating Value 6 (1), 86-96, 2020
52020
A cross cultural analysis of the geographical knowledge of US, Irish, Israeli, Mexican, and South Korean business school students
RT Hise, JK Shin, M Davidow, J Fahy, R Solano-Mendez, L Troy
Journal of Teaching in International Business 15 (3), 7-26, 2004
42004
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