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Marty Reiman
Marty Reiman
Verified email at columbia.edu
Title
Cited by
Cited by
Year
Designing a call center with impatient customers
O Garnett, A Mandelbaum, M Reiman
Manufacturing & Service Operations Management 4 (3), 208-227, 2002
8202002
Reflected Brownian motion on an orthant
JM Harrison, MI Reiman
The Annals of Probability 9 (2), 302-308, 1981
5641981
Open queueing networks in heavy traffic
MI Reiman
Mathematics of operations research 9 (3), 441-458, 1984
5451984
Dimensioning large call centers
S Borst, A Mandelbaum, MI Reiman
Operations research 52 (1), 17-34, 2004
4982004
Sensitivity analysis via likelihood ratios
MI Reiman, A Weiss
Proceedings of the 18th conference on Winter simulation, 285-289, 1986
4391986
Strong approximations for Markovian service networks
A Mandelbaum, WA Massey, MI Reiman
Queueing Systems 30 (1-2), 149-201, 1998
3781998
System for automatically routing calls to call center agents in an agent surplus condition based on service levels
TS Fisher, RA Jensen, MI Reiman
US Patent 6,535,600, 2003
2962003
Arrangement for equalizing levels of service among skills
TS Fisher, RA Jensen, MI Reiman
US Patent 6,052,460, 2000
2442000
Some diffusion approximations with state space collapse
MI Reiman
Modelling and performance evaluation methodology, 207-240, 1984
2241984
On pooling in queueing networks
A Mandelbaum, MI Reiman
Management Science 44 (7), 971-981, 1998
1991998
Correction to: A boundary property of semimartingale reflecting brownian motions
MI Reiman, RJ Williams
Probability Theory and Related Fields 80 (4), 633-633, 1989
193*1989
A boundary property of semimartingale reflecting Brownian motions
MI Reiman, RJ Williams
Probability Theory and Related Fields 77 (1), 87-97, 1988
1931988
Scheduling a multi class queue with many exponential servers: Asymptotic optimality in heavy traffic
R Atar, A Mandelbaum, MI Reiman
The Annals of Applied Probability 14 (3), 1084-1134, 2004
1842004
The multiclass GI/PH/N queue in the Halfin-Whitt regime
AA Puhalskii, MI Reiman
Advances in Applied Probability 32 (2), 564-595, 2000
1702000
Open queueing systems in light traffic
MI Reiman, B Simon
Mathematics of operations research 14 (1), 26-59, 1989
1581989
Method of routing calls in an automatic call distribution network
SC Borst, AD Flockhart, FC Hymus, EP Mathews, MI Reiman, JB Seery, ...
US Patent 6,366,668, 2002
1542002
The forwarding index of communication networks
FRK Chung, EG Coffman Jr, M Reiman, B Simon
Information Theory, IEEE Transactions on 33 (2), 224-232, 1987
1501987
Dynamic scheduling of a two-class queue with setups
MI Reiman, LM Wein
Operations Research 46 (4), 532-547, 1998
1311998
Heavy traffic analysis of the dynamic stochastic inventory-routing problem
MI Reiman, R Rubio, LM Wein
Transportation Science 33 (4), 361-380, 1999
1221999
System for automatically predicting call center agent work time in a multi-skilled agent environment
TS Fisher, RA Jensen, MI Reiman
US Patent 6,553,114, 2003
1212003
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