| Customer satisfaction measurement and analysis using Six Sigma RS Behara, GF Fontenot, A Gresham International Journal of Quality & Reliability Management 12 (3), 9-18, 1995 | 193 | 1995 |
| An economic analysis of the optimal information security investment in the case of a risk-averse firm CD Huang, Q Hu, RS Behara International journal of production economics 114 (2), 793-804, 2008 | 171 | 2008 |
| A conceptual framework for studying the safety of transitions in emergency care R Behara, RL Wears, SJ Perry, E Eisenberg, L Murphy, M Vanderhoef, ... | 145 | 2011 |
| Analysis of quality management practices in services RS Behara, DE Gundersen International Journal of Quality & Reliability Management 18 (6), 584-604, 2001 | 144 | 2001 |
| Business risk perspectives on information systems outsourcing S Bhattacharya, RS Behara, DE Gundersen International journal of accounting information systems 4 (1), 75-93, 2003 | 133 | 2003 |
| Modelling and evaluating service quality measurement using neural networks RS Behara, WW Fisher, JGAM Lemmink International journal of operations & production management 22 (10), 1162-1185, 2002 | 133 | 2002 |
| Outcome-driven experiential learning with Web 2.0. CD Huang, RS Behara Journal of Information Systems Education 18 (3), 2007 | 113 | 2007 |
| Service quality deployment: quality service by design RS Behara, RB Chase Perspectives in operations management: Essays in honor of Elwood S. Buffa, 87-99, 1993 | 101 | 1993 |
| Mapping product usability S Babbar, R Behara, E White International Journal of Operations & Production Management 22 (10), 1071-1089, 2002 | 99 | 2002 |
| Optimal information security investment in a Healthcare Information Exchange: An economic analysis CD Huang, RS Behara, J Goo Decision Support Systems 61, 1-11, 2014 | 93 | 2014 |
| Economics of information security investment in the case of concurrent heterogeneous attacks with budget constraints CD Huang, RS Behara International Journal of Production Economics 141 (1), 255-268, 2013 | 91 | 2013 |
| Trends in information systems outsourcing RS Behara, DE Gundersen, EA Capozzoli International Journal of Purchasing and Materials Management 31 (1), 45-51, 1995 | 87 | 1995 |
| Customer churn analysis in the wireless industry: A data mining approach SV Nath, RS Behara Proceedings-annual meeting of the decision sciences institute 561, 505-510, 2003 | 78 | 2003 |
| Shift changes among emergency physicians: best of times, worst of times RL Wears, SJ Perry, M Shapiro, C Beach, P Croskerry, R Behara Proceedings of the human factors and ergonomics society annual meeting 47 …, 2003 | 78 | 2003 |
| Six sigma in customer satisfaction G Fortenot, R Behara, A Gresham Quality progress 27 (12), 73, 1994 | 75 | 1994 |
| Customer process approach to building loyalty RS Behara, GF Fontenot, AB Gresham Total Quality Management 13 (5), 603-611, 2002 | 69 | 2002 |
| Economics of Information Security Investment in the Case of Simultaneous Attacks. CD Huang, Q Hu, RS Behara WEIS, 2006 | 63 | 2006 |
| A natural language processing framework for assessing hospital readmissions for patients with COPD A Agarwal, C Baechle, R Behara, X Zhu IEEE journal of biomedical and health informatics 22 (2), 588-596, 2017 | 59 | 2017 |
| The value of certification in public procurement: the birth of a profession? E Prier, C McCue, R Behara Journal of public procurement 10 (4), 512-540, 2010 | 52 | 2010 |
| A system dynamics model of information security investments R Behara, CD Huang, Q Hu | 45 | 2007 |
