| A new theory for public service management? Toward a (public) service-dominant approach SP Osborne, Z Radnor, G Nasi The American Review of Public Administration 43 (2), 135-158, 2013 | 1300 | 2013 |
| Co-production and the co-creation of value in public services: a suitable case for treatment? SP Osborne, Z Radnor, K Strokosch Public management review 18 (5), 639-653, 2016 | 1186 | 2016 |
| Lean in healthcare: the unfilled promise? ZJ Radnor, M Holweg, J Waring Social science & medicine 74 (3), 364-371, 2012 | 1141 | 2012 |
| Learning to walk before we try to run: adapting lean for the public sector Z Radnor, P Walley Public money and management 28 (1), 13-20, 2008 | 531 | 2008 |
| Lean: a failed theory for public services? Z Radnor, SP Osborne Public management review 15 (2), 265-287, 2013 | 524 | 2013 |
| Evaluation of the lean approach to business management and its use in the public sector Z Radnor, P Walley, A Stephens, G Bucci Scottish executive social research, 2006 | 461 | 2006 |
| Evaluating Lean in healthcare N Burgess, Z Radnor International journal of health care quality assurance 26 (3), 220-235, 2013 | 451 | 2013 |
| Fresh perspectives on customer experience JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ... Journal of Services Marketing 29 (6/7), 430-435, 2015 | 435 | 2015 |
| Performance management in the public sector: fact or fiction? Z Radnor, M McGuire International journal of productivity and performance management 53 (3), 245-260, 2004 | 398 | 2004 |
| Historical analysis of performance measurement and management in operations management ZJ Radnor, D Barnes International Journal of Productivity and Performance Management 56 (5/6 …, 2007 | 389 | 2007 |
| The SERVICE framework: A public‐service‐dominant approach to sustainable public services SP Osborne, Z Radnor, T Kinder, I Vidal British journal of management 26 (3), 424-438, 2015 | 375 | 2015 |
| SimLean: Utilising simulation in the implementation of lean in healthcare S Robinson, ZJ Radnor, N Burgess, C Worthington European Journal of Operational Research 219 (1), 188-197, 2012 | 361 | 2012 |
| Lean in public services—panacea or paradox? Z Radnor, R Boaden Taylor & Francis Group 28 (1), 3-7, 2008 | 349 | 2008 |
| Theoretical perspectives in purchasing and supply chain management: an analysis of the literature D Chicksand, G Watson, H Walker, Z Radnor, R Johnston Supply chain management: an international journal 17 (4), 454-472, 2012 | 317 | 2012 |
| Transferring Lean into government Z Radnor Journal of Manufacturing Technology Management 21 (3), 411-428, 2010 | 316 | 2010 |
| Operationalizing co-production in public services delivery: The contribution of service blueprinting Z Radnor, SP Osborne, T Kinder, J Mutton Public Management Review 16 (3), 402-423, 2014 | 305 | 2014 |
| The role of actor associations in understanding the implementation of Lean thinking in healthcare T Papadopoulos, Z Radnor, Y Merali International journal of operations & production management 31 (2), 167-191, 2011 | 207 | 2011 |
| Review of business process improvement methodologies in public services ZJ Radnor Aim Research, 2010 | 202 | 2010 |
| Success factors for implementation of the balanced scorecard in a NHS multi‐agency setting Z Radnor, B Lovell International Journal of Health Care Quality Assurance 16 (2), 99-108, 2003 | 201 | 2003 |
| A sustainable business model for public service organizations? SP Osborne, Z Radnor, I Vidal, T Kinder Public Management Review 16 (2), 165-172, 2014 | 197 | 2014 |
