jean-charles william chebat
jean-charles william chebat
Professor Emeritus , HEC-Montreal
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Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories
JC Chebat, R Michon
Journal of business research 56 (7), 529-539, 2003
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
JC Chebat, W Slusarczyk
Journal of business research 58 (5), 664-673, 2005
The impact of music on consumers' reactions to waiting for services
MK Hul, L Dube, JC Chebat
Journal of retailing 73 (1), 87-104, 1997
Mall atmospherics: the interaction effects of the mall environment on shopping behavior
R Michon, JC Chebat, LW Turley
Journal of business research 58 (5), 576-583, 2005
The impact of empowerment on customer contact employees’ roles in service organizations
JC Chebat, P Kollias
Journal of Service research 3 (1), 66-81, 2000
The effects of background music on consumers' desire to affiliate in buyer‐seller interactions
L Dubé, JC Chebat, S Morin
Psychology & Marketing 12 (4), 305-319, 1995
Linking retail strategy, atmospheric design and shopping behaviour
LW Turley, JC Chebat
Journal of Marketing Management 18 (1-2), 125-144, 2002
The impact of a flagship vs. a brand store on brand attitude, brand attachment and brand equity
PY Dolbec, JC Chebat
Journal of Retailing 89 (4), 460-466, 2013
A proposed model of online consumer behavior: Assessing the role of gender
MO Richard, JC Chebat, Z Yang, S Putrevu
Journal of Business research 63 (9-10), 926-934, 2010
Silent voices: why some dissatisfied consumers fail to complain
JC Chebat, M Davidow, I Codjovi
Journal of service research 7 (4), 328-342, 2005
The role of pleasant music in servicescapes: A test of the dual model of environmental perception
S Morin, L Dubé, JC Chebat
Journal of Retailing 83 (1), 115-130, 2007
Shopping well-being at the mall: Construct, antecedents, and consequences
K El Hedhli, JC Chebat, MJ Sirgy
Journal of business research 66 (7), 856-863, 2013
Environmental background music and in-store selling
JC Chebat, CG Chebat, D Vaillant
Journal of Business Research 54 (2), 115-123, 2001
Colors and cultures: exploring the effects of mall décor on consumer perceptions
JC Chebat, M Morrin
Journal of business Research 60 (3), 189-196, 2007
Perceived appropriateness and its effect on quality, affect and behavior
BJ Babin, JC Chebat, R Michon
Journal of Retailing and Consumer services 11 (5), 287-298, 2004
An examination of the role of perceived support and employee commitment in employee-customer encounters.
C Vandenberghe, K Bentein, R Michon, JC Chebat, M Tremblay, JF Fils
Journal of applied psychology 92 (4), 1177, 2007
The interaction of retail density and music tempo: Effects on shopper responses
SA Eroglu, KA Machleit, JC Chebat
Psychology & Marketing 22 (7), 577-589, 2005
Person-place congruency: The interactive effects of shopper style and atmospherics on consumer expenditures
M Morrin, JC Chebat
Journal of Service Research 8 (2), 181-191, 2005
Value strategy rather than quality strategy: A case of business-to-business professional services
J Lapierre, P Filiatrault, JC Chebat
Journal of business Research 45 (2), 235-246, 1999
Consumer revenge behavior: a cross-cultural perspective
H Zourrig, JC Chebat, R Toffoli
Journal of Business Research 62 (10), 995-1001, 2009
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