University of South Alabama, Cleverdon Chair of Business

Tuck School of Business at Dartmouth College

Marketing Department, University of North Carolina at Chapel Hill

Professor of Behavioral Science in Management, University of Michigan

Chairman and Founder, American Customer Satisfaction Index

Prophet, BerkeleyHaas School of Business, University of California

Neal Gilliatt Chair and Professor of Marketing, Indiana University

Professor of Service and Relationship Marketing, Hanken School of Economics Finland

Professor of Marketing, Arizona State University